Policy

Thank you for your interest in our catering services at Roche. We look forward to being a part of your event.

  • Please adhere to minimums posted on menu
  • Please ensure all equipment is available for pick-up and not moved from delivery room
  • Please order at least 48 business hours before event to ensure your choice of menu is available
  • Please respect delivery moratorium on 2nd and 3rd floor during B729 elevator modernization
  • Please allow at least 5 business days before the event for the creation of a custom menu
  • Please allow at least 10 business days before the event to ensure the availability of after-hours catering services
  • Hot and cold food may not stay in room longer than 2 hours. Food may not be packaged to-go and must be discarded after the 2 hours have expired. Beverages, whole fruit, pastries, sweets and snacks may stay in room all day, and may be taken by a guest.
  • Please communicate by e-mail whenever possible, as we are usually running around campus; feel free to use our cell phones when an urgent situation arises.
  • Please speak with Joe and Juanisha only when requesting any changes or if you have any needs or concerns; our staff is not trained to handle certain requests, and have a very limited time between deliveries.
  • For your safety, please do not enter service areas

    • To serve you in the best possible manner, please follow the lead times on the catering website for any catered function to guarantee your specific order and time.

    Because good things take time, please give us at least 24 hours to successfully fulfill your event needs. Every effort will be made to accommodate your last minute requests.

    Flowers, linen, and china service are available by request and at an additional charge.

    Our regular catering hours are from 7:00 a.m. to 4:30 p.m. Late afternoon, evening and weekend functions are available with an additional labor charge. Delivery charges may apply for orders that don’t meet the minimum.

    If you have moved a catered event from one location to another, please alert us to the exact new location to avoid confusion and unnecessary charges.

    Modifying your order – You can modify your order on the catering website up to the order lead time for that menu. After that time, modifications to orders must be called in to the onsite manager.

    Cancellation Policy - To avoid being charged, cancellations or changes to catering orders must be made up to the lead time indicated for that menu. Substitutions: We reserve the right to vary menu selections when necessary to meet market conditions.

    Thank you,
    Eurest Catering Team